Returns and Exchanges

HOW CAN I MAKE AN ONLINE RETURN?

 

To make an online return, follow these easy steps:

  1. Head to the RETURNS & EXCHANGE page to create your return and print your shipping label
  2. Place your item(s) in the reusable shipping bag or box
  3. Tape the shipping label to the outside of the package and make sure that the barcode portion of the label is visible
  4. If you live in Canada, find a FedEx Ground location. For those living in the US, find a FedEx Ground location or a USPS and drop off your package
  5. We’ll refund you within seven business days of receiving your package and send you an email when this transaction has taken place.